Combating consumer discrimination in the Digital Single Market

The study provides a stocktaking exercise of the state of play in the Digital Single Market and offers a critical assessment of the most relevant initiatives to combat consumer discrimination. It gives an overview of discriminatory practices in the online environment and assesses the magnitude of the problem. Differences between justified and unjustified geo-blocking are discussed. An in-depth analysis of the Commission proposals on geo-blocking, portability and parcel delivery and the DG COMP investigation into the distribution of audiovisual content is then performed. The study is based on desk research. It also includes policy recommendations to reduce consumer discrimination in the Digital Single Market.