An assessment of quality assurance policies in LTC in Estonia finds in general that much progress has been achieved in creating and monitoring the quality of inputs of services (infrastructure, personnel, planning and funding). Some attempts have been made to evaluate the processes of LTC services, but almost nothing is found about the evaluation of the results.
One problem is that quality monitoring is not yet developed, but some steps towards routine monitoring and publishing the results have been included in future plans of social and health care in Estonia. Also, quality-related databases are expected to be improved and published, which allows patients and clients to find the best practices according to their needs.
Authors Agris Koppel and Gerli Paat-Ahi are researchers at the Praxis Center for Policy Studies, Tallinn.