22 Feb 2017

The Future of Retail Financial Services

What policy mix for a balanced digital transformation?

Sylvain Bouyon

0
Download Publication

5336 Downloads

In recent years, the digitalisation of retail financial services – retail payments, current/savings accounts, consumer/housing credit, car insurance, property insurance and health insurance – has accelerated significantly. While policy-makers are gradually creating the necessary conditions to strengthen this digital transformation, there remain numerous policy issues and unanswered questions to resolve. Against this background, CEPS-ECRI formed a Task Force to explore four specific core questions:

  • What type of level playing field is needed to ensure a successful transition to the digital transformation?
  • What are the opportunities and risks related to big (alternative) data and increasingly sophisticated algorithms?
  • What kind of regulatory framework is the most appropriate for pre-contractual information duties in a digital era?
  • How can the regulatory framework for digital authentication be improved?

This report presents the findings of the Task Force, based on discussions among the members, led by the Chairman Kim Vindberg-Larsen, a FinTech entrepreneur. These findings are substantiated and elaborated via in-depth research carried out by the author Sylvain Bouyon, CEPS-ECRI Research Fellow.

Co-published with Rowman and Littlefield International (RLI), this book can also be purchased for £12.9, either in paperback or as an e-Book from the RLI website

Related Publications

Browse through the list of related publications.

Multi-Layered Actions?

Sustaining Partnerships in the EU Integrated Approach to Conflicts and Crises

The Recovery and Resilience Facility

A springboard for a renaissance of public investments in Europe?

Limitations on Human Mobility in Response to COVID-19

A preliminary mapping and assessment of national and EU policy measures, their sanctioning frameworks, implementation tools and enforcement practices

Central bank digital currencies

Can central banks succeed in the marketplace for digital monies?

EU defence projects

Balancing Member States, money and management

Between politics and inconvenient evidence

Assessing the Renewed EU Action Plan against migrant smuggling