Dynamic Currency Conversion: Valuable service or deceptive business model?

CEPS-ECRI-BEUC Breakfast Debate

In the Financial Services Action Plan published in March of this year, the European Commission criticised the practice of dynamic currency conversion (DCC) and announced its intention to propose solutions. What is DCC? It is a service offered to consumers when paying for purchases or withdrawing money in a foreign currency, which immediately converts the amount of the transaction into their home currency. DCC services are offered by physical and online merchants, as well as by ATMs. For example, a Belgian tourist making a purchase in say Croatia will be offered the choice of making the payment in euros (the consumer’s home currency) or kuna (local currency). When presented with such a choice, the majority of consumers opt for their home currency – which they are familiar with – for the sake of convenience. The available evidence shows, however, that the acceptance of DCC by consumers is almost always to their detriment: the final bill is often much higher than when opting for the local currency.

The aim of this breakfast debate is to discuss the DCC service, its advantages and drawbacks, the EU legal framework within which it operates, and possible remedies to prevent placing consumers at a disadvantage.

Participation in this event is exceptionally free of charge.

Please click here for the full agenda.

18
January 2018
Thursday
08:30-10:00

1317

Speakers

Philippe Pellé
DG FISMA, European Commission
Elie Beyrouthy
American Express
Pascale Marie-Brien
Senior Policy Adviser, EBF
Paul Thomalla
ACI Worldwide
Jean Allix
Special Adviser, BEUC

Chair

Karel Lannoo
CEO, CEPS
Monique Goyens
Director General, BEUC

Dynamic Currency Conversion: Valuable service or deceptive business model?

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18
January 2018
Thursday
08:30-10:00
Participation in this event is exceptionally free of charge.

1317

CEPS Conference Room

Place du Congrès 1 - 1000 Brussels